Essential

Your privacy is important to us. This Privacy Policy explains our policy on collecting, using and disclosing your Personal Data. The processing of your Personal Data is also subject to applicable laws. The Personal Data which you provide to us now or from time to time or have provided to us previously will be used and processed, and continued to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised by us from time to time).

In this Privacy Policy, "7-Eleven Malaysia", “we”, “us” or “our” means 7-Eleven Malaysia Holdings Berhad and its group of companies. "Personal Data" means any information in our possession or control that relates directly or indirectly to you to the extent that you are identified or identifiable from that information or from other information in our possession.

Purpose

7-Eleven Malaysia takes the necessary steps to ensure compliance with the Personal Data Protection Act 2010. 7-Eleven Malaysia is committed in ensuring that your Personal Data is in secure and responsible hands.

This Privacy Policy outlines how we collect information and your choices pertaining to its processing and disclosures.

Your consent

When you request for information, sign up for any of our products and services, submit any forms or otherwise enter into a transaction with us, you may be required to provide us with your Personal Data. In doing so, you consent to our use of the provided Personal Data in accordance with this Privacy Policy. Your Personal Data may have been provided to us by a third-party pursuant to a transaction with us. In such context, “you” or “your” shall extend to such individuals whose Personal Data was provided to us or collected by us in accordance with this Privacy Policy.

You have the choice to not provide any of your Personal Data or revoke your consent to our processing of your Personal Data at any time. However, this may result in 7-Eleven Malaysia being unable to provide you with effective and/or continuous products and services. In such situations, we shall not be liable for any liabilities and/or damages howsoever arising thereof. The withdrawal of your consent shall not affect the lawfulness of processing prior to such withdrawal of consent.

What type of Personal Data do we collect?

The type of Personal Data we collect from you may vary depending of the relationship you have with us. The Personal Data we may collect from you include but not limited to personal details including name, nationality, date of birth, gender, race, identification documentation, address, contact details, age, occupation, family details including marital status and where applicable, information of your spouse and dependants, financial information including billing details, bank account details, income, tax particulars, and credit history, academic or professional qualifications, browsing data including IP address, pixel tags, and cookies, and/or employment details including admission details to licensed/ regulatory bodies, past employment information, and statutory details.

How do we collect your Personal Data?

We may collect your Personal Data in multiple ways including:

1. a) When you sign up for or use our mobile application(s);


2. b) When you visit our official website and/or microsites;


3. c) When you participate in any of our surveys, competitions, and/or promotions;


4. d) When you provide us with your tax information for the processing of e-invoicing requirements pursuant to the applicable regulations;


5. e) When you enter into a commercial transaction with us;


6. f) When you contact us through various available methods;


7. g) When you apply for an employment opportunity with us and/or upon/ during your employment with us;


8. h) From close circuit surveillance cameras and audio recordings as part of security purposes; and/or


9. i) When we obtain any data or information from third parties.

How we use the Personal Data that we collect?

Your Personal Data will be used for the following purposes:-

1. a) To provide you with our products and/or services pursuant to your commercial transaction with us;


2. b) To provide you access to information regarding our products and services;


3. c) To manage and maintain your access to your account with us;


4. d) To contact you with information and/or promotions which we may deem as of interest to you and to respond to enquiries and complaints, and to resolve disputes;


5. e) To process the creation of your account and profile with us and to allow you access to certain areas, functions and feature of our website(s) and/or mobile application(s);


6. f) To process transactions and payments pursuant to your commercial transaction with us;


7. g) To fulfil the commercial relationship with you or the fulfilment of legal requirements from the competent authorities;


8. h) To conduct internal functions including but not limited to evaluations of business practices, performing research and surveys, statistical analysis and modelling, reporting, risk and auditing;


9. i) To comply with legal and regulatory requirements, request and/or orders;


10. j) To prevent fraud or detecting crime or for the purposes of any investigation;


11. k) To ensure security of our premises, personnel, products and services; and/or


12. l) To process employment related matters, including but not limited to the processing of employment applications, verification of information, facilitating statutory responsibilities and payment of salary and other benefits.

Information we share and the data recipients

Your Personal Data is processed by our personnel and where necessary or deemed applicable by us, your Personal Data may be processed by third parties in certain circumstances.

We may disclose your Personal Data to the following:

1. a) Third parties such as (i) service providers, (ii) financial institutions, (iii) payment gateway providers, (iv) marketing agencies, (v) strategic partners; (vi) parties whom you have authorised and/or consented to, (vii) legal, accounting, tax, and labour consultants or other professionals, and (viii) other companies within the 7-Eleven Malaysia group of companies; and


2. b) Public entities and authorities for the purposes of fulfilling legal and regulatory obligations.

Your Personal Data may be transferred outside of Malaysia for processing purposes. In such circumstances, you agree to such transfer where required by 7-Eleven Malaysia including but not limited to performing our obligations and responsibilities as stipulated herein, the performance of any contractual obligations or for storage purposes.

How do we secure and protect your Personal Data?

We ensure that adequate safeguards and security measures have been adopted to protect the Personal Data we collect from you. We have implemented physical, technical and organisational measures to ensure the security and confidentiality of your Personal Data. In cases where third parties are involved, we require such third parties to implement and maintain adequate safeguards to ensure the security of your Personal Data.

Your rights to access, correct or deletion of your Personal Data

You may request for access, correction or deletion of your Personal Data held by us. You may also choose to limit the processing of your Personal Data at any time, such as opting out of direct marketing in the future. You may exercise your abovementioned rights by contacting us through the methods below:

1. i) Write in to 7-Eleven Malaysia at 08-66, Level 8, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia;


2. ii) Call us at 03-2119 1711; or


3. iii) Drop us an email at enquiry@7eleven.com.my.

Please note that we may charge a fee depending on the information requested. We may also take certain steps to verify your identity before fulfilling your request.

We may cease processing your Personal Data upon receipt of your verified request. However, we reserve the right to continue processing your Personal Data exclusively for legitimate reasons, including but not limited to legal processing requirements.

How long do we retain your Personal Data?

We may retain the collected Personal Data for as long as necessary to fulfil the purposes as set out in this Privacy Policy including to comply with regulatory, legal or internal requirements.

General Enquiries

For general enquiries, you may contact us at the following:

Address: 7-Eleven Malaysia Sdn. Bhd., 08-66, Level 8, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia
Phone: 03-2119 1711
Email Address: enquiry@7eleven.com.my

While we strive to respond to your enquiries promptly, there may be occasions where the volume of enquiries is high and we request your kind patience and continuous support during such times. It is imperative that you reach out to the right and available contact points to properly address your concerns as quickly as possible.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time and the latest updated version shall apply and supersede all previous statements, including but not limited to leaflets and hardcopy versions.

Any changes to our Privacy Policy shall become effective upon upload onto the website. It is advisable that you check this Privacy Policy from time to time.

This Privacy Policy is drafted in English and Bahasa Malaysia. In the event of any inconsistency between the two versions of this Privacy Policy, the English language version shall prevail.

Last updated: 19 August 2024