FREQUENTLY ASKED QUESTIONS (FAQs)

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    ABOUT My7E REWARDS PROGRAMME

    1. What is 7-Eleven Malaysia My7E Loyalty Programme?

  • • The 7-Eleven Malaysia My7E Loyalty Programme is a programme specially designed for our loyal customers and be rewarded for 24 hours 7 days. The Loyalty Programme Mobile App “My7E” creates a seamless and convenient experience for our customers in which provide different app exclusive promotion, collect My7E points while making purchases in our stores and subsequently, making My7E points redemption from the exclusive rewards that we have provided just for our loyal customer. Other than that, we also provide Lifestyle Rewards from our merchant partners.


    • 2. How can I apply for a 7-Eleven Malaysia My7E Membership?

  • • It's simple. All you have to do is download the mobile app and sign up by completing your personal details. Once completed, you’re ready to enjoy the full benefits and privilege as a member.


    • 3. Where can I get 7-Eleven Malaysia App - My7E?

  • • 7-Eleven Malaysia App My7E is available on Apple App Store iOS and Google Play Store for Android.


    • MEMBERS BENEFIT

    4. What are the benefits for registering as a My7E member?

  • • Members also get to enjoy the following rewards:
    • My7E points with purchases
    • Other members exclusive offers and rewards
    • Other third-party members benefit and promotion
    • Click here for more info: https://www.7eleven.com.my/my7e-programme


    • 5. Will I be able to enjoy all member benefits instantly upon sign-up?

  • • Yes, you may start accumulating points and enjoy all benefits immediately. However, to redeem the points accumulated, you will need to complete your profile information upon sign up.


    • 6. Does my My7E Membership have a validity period?

  • • Make your first transaction to activate your account. After activation, you just need to make at least one transaction in a year to retain your status as a My7E member.

    • My7E accounts will be deleted if the account has:
    1) No purchase within 6 months of signing up
    2) No purchase within 12 months after activation

    7. Does My7E points has an expiry date?

  • • Starting 1st April 2023, All My7E points earned will expire on the last day of the same month in the next calendar year. Eg:

    a. Points earned any date in June 2023, will expire on 30 June 2024
    b. Points earned any date in September 2023, will expire on 30 September 2024 etc.
    * Points earned before 1st March 2023 (until 31st March 2023, 23:59:59 ) will still expire on December 31 in the next calendar year (i.e. 31 December 2024).

  • • Points earned from campaigns (eg Cashback, Birthday, Graduation etc.) will expire within 7 days unless stated otherwise.
    • * Customers are advised to check their Points Expiry Details in the App. Any points expired strictly cannot be reissued back.

    8. How do I earn points?

  • • You get 1 My7E Point for every RM1 spent. You can fast-track your point’s accumulation by purchasing selected products with 3x, 5x or even 10x points multiplier and participate in promotion campaigns that gives extra bonus points. Stay tuned on all our promotion campaigns! Tobacco & accessories, Transaction for Reload, Bill Payments and other In-store services are not eligible for points collection.


    • 9. How are My7E points being granted?

  • • Points earned are based on the purchased of single item (without tax) round-down to zero decimal NOT based on total receipt amount. For example, in a single receipt there are 2 items with the price of RM3.40 and RM2.60 respectively. Points issued will 3 points + 2 points = 5 points NOT 6 points. Accumulation of receipts for points issuance is not allowed.


    • 10. What can I do with My7E points earned?

  • • Points can be redeemed in your next purchase at 7-Eleven stores at the conversion rate of 100 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

    • Partial points redemption is not allowed, only full points redemption is allowed. For example, you have 300 points, all the 300 points must be redeemed at all together. You are not able to redeem only 200 points.


    • 11. What products can I redeem using My7E points?

  • • Points accrued may be redeemed as cash equivalent in your next purchase of any item at 7-Eleven Malaysia stores & in App. Points cannot be used for Tobacco & accessories, Transaction for Reload, Bill Payments and other In-store services.


    • 12. I forgot to collect points the last time I made purchase in 7-Eleven Malaysia. Can I still add points to my membership?

  • • No. QR Code / Bar Code in Mobile App must be presented to cashier before making payment to be entitled for points collection. Failure to do so, points will not be awarded for that particular purchase. Screenshots of the My7E QR code are strictly not allowed and will be rejected.


    • 13. Can I redeem more than one voucher in one transaction?

  • • Yes. Maximum 5 vouchers are allowed in one transaction.


    • 14. Can I redeem voucher and collect My7E points in the same transaction?

  • • Members are able to redeem voucher and collect My7E points in the same transaction. My7E points will be awarded based on the end transaction value in the receipt of eligible items.


    • 15. Can I redeem a voucher and pay for my items using My7E points in the same transaction?

  • • No. Unfortunately, you will not be able to use your My7E points to pay if a voucher has been used in the same transaction at the moment. If a voucher is redeemed & used, that transaction would have to be settled via cash/card.


    • 16. How do I upgrade from a New Fan to a Loyal Fan?

  • • Loyal Fan status will be granted once you have earned 500 points from spending (campaign points e.g. birthday points are not included). *3x points for 7-Eleven Brand products will count towards this progress. Once achieved, your status as a Loyal Fan will be maintained (provided account is still active: refer to point 6.)
    • * All member tier upgrades will only be reflected the 1st of the following month

    17. I’m an existing New Fan that has accumulated over 500 points from spending. Will I be auto-upgraded to a Loyal Fan?

  • • Yes, existing New Fans that have already purchased more than 500 points from spending will be upgraded automatically.


    • 18. How do I upgrade from a Loyal Fan to a Super Fan?

  • • Super Fan status will be granted once you have earned 1000 points from spending (campaign points e.g. birthday points are not included). *3x points for 7-Eleven Brand products will count towards this progress.

    In order to maintain your status as a Super Fan for the following year, (provided account is still active: refer to point 6.)
    Super Fan status earned AFTER 15th August 2024 Super Fan status earned BEFORE 15th August 2024
    1000 points from spending must be earned within 12 months of the upgrade. 1000 points from spending must be earned within the calendar year again. **if not, member tier will be downgraded

    • 19. What are missions and how do I get & complete them?

  • • The new 2024 My7E Loyalty Program Refresh includes new and exciting was for you to earn even more benefits as a My7E member including missions for each member tier. Complete the tasks as described in each mission to collect your reward.
    • * Please note missions can only be completed one at a time (eg. If there are 2 missions which require a purchase of RM15 in a single receipt to complete, rewards will only be rewarded one at a time)

    20. I'm an existing My7E member. Do I qualify for the new member tier missions?

  • Existing New Fan (status earned BEFORE 15th August 2024) Existing Loyal Fan (status earned BEFORE 15th August 2024) Existing Super Fan (status earned BEFORE 15th August 2024)
    Not qualified for New Fan missions but can qualify for Loyal Fan & Super Fan missions Not qualified for Loyal Fan missions but can qualify for Super Fan missions Still qualified for Super Fan missions

    • ACCOUNT MAINTENANCE

    21. How should I do if I forgot my password?

  • • You can tap on Forgot your password? to reset password.

    • Mobile phone can receive OTP
    i. You shall receive a 6 digits OTP SMS that sent to your registered mobile number.
    ii. You can enter new password and re-enter new password.
    iii. Upon successful reset password, the new password shall replace the existing password.
    • * Please note that, account will be locked when wrong password attempted for 5 times. You will require to reset your password.

    22. How do I terminate my membership account in 7-Eleven Malaysia App - My7E?

  • • Contact our customer service center to terminate your membership. You can send in your request via:
    a. In-app: Open the My7E app > tap on your profile > scroll down and tap on "Request Account Deletion"
    b. WhatsApp our customer service hotline at 018-3711220 >>


    • PRIVACY POLICY

    23. Are there any privacy protection measures for my personal information submitted online?

  • • All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by 7-Eleven Malaysia for promotional purposes only.


    • 24. May I share my My7E Membership Account details with others for member benefits?

  • • We do not encourage sharing of your My7E Membership Account to prevent cases of misappropriation of use.



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